I am one who avoids conflict at all costs, sometimes—often–to my own detriment. Early experiences taught me that it was safest to be a pleaser; to be cautious, to maneuver or manipulate, rather than confront. The direct approach is rarely my chosen route; I am ever a pacifist. Consequently, it’s been an on-going challenge throughout my life to be able to tackle opponents head-on. Instead, I often go in through the back door of confrontation by writing—letters, reviews, e-mails–rather than speaking my truth aloud.
For that reason, following surgery last winter, I refused to answer the automated Patient Experience phone call a few weeks later. I had a lot to say, but I was NOT going to spend 20 minutes pressing 10 for “Very Likely” or 1 for “Worst Experience EVER”, and receive perhaps two minutes at the end of the call to speak my piece. Instead, I looked up the address for the Patient Experience division and wrote a letter—a real, true paper letter. A long letter. I provided detailed descriptions of both the good and bad aspects of my pre- and post-surgical experience.
It’s probably notable that a few weeks after sending my letter, I received a call from a genuine human being. The call from an unknown number went to voice mail, and I declined to return it; I had said all I wanted to say in my usual non-threatening manner.
But I am also very much of the “do as I say, not as I do” mindset. Just because I’m rarely willing to speak up for myself doesn’t mean that I don’t recognize when those around me are doing the same thing—again, to their own detriment. This was never made more clear to me than once when, at a party, I listened a woman discussing the mother-in-law who had browbeaten her for years.
Mother-in-law lived out of town, and had made it her habit to simply call and announce when she would be arriving to stay for any length of time—a night, a weekend, a holiday, or longer, with no consideration for any plans already made by her son’s family. That was bad enough, her victim explained bitterly, but this high-handed woman’s expectations went much further. She would demand that certain other people, relatives and friends, be invited for dinner or parties during her stay, and would even specify what was to be served at those functions (food for which the mother-in-law paid nothing, her long-suffering daughter-in-law noted). When the gatherings were held, the mother-in-law failed to lift a finger either for preparation or cleanup. In fact, during each of her stays she expected to be waited on hand and foot.
As this angry woman expounded ever more bitterly upon her mother-in-law’s outrageous behavior, it crossed my mind to wonder why, since his wife was so compliant, her husband never put his foot down to refuse his mother’s demands. However, it’s often that “like marries like”, I realized, and the husband was probably just as docile as his subservient wife.
One would think the breaking point would have been reached when, as the victim explained, she’d just endured major surgery when mom-in-law announced her latest visit—a visit which was to include inviting the husband’s sister and all her family for a dinner party, as well as several outings. Apparently, at this point her submissive daughter-in-law finally protested, explaining that she needed bed rest for her recovery. Her protests were dismissed as her mother-in-law declared that that getting up (and apparently working her fingers to the bone) was the best thing for her daughter-in-law’s recovery.
At this point in the woman’s narrative, I finally spoke up myself. “This is HIS mother, and your husband didn’t stand up for you while you were ill?!” I spluttered. She merely shrugged with her hands splayed upward. “Well, I would have told her to shove it in a sock and just stayed in bed!” I pronounced, was horrified when she said that “was impossible”.
As non-confrontational as I am, I could not comprehend this woman’s inability to grow a spine. I’d have suspected that she was exaggerating her situation, but later, after she’d left, others at the party—all of them just as mystified as I was about her passivity–confirmed her description of events.
Growing a spine is harder than hell. As I say, I go in the back door by writing, but at least I take some type of action to stand up for myself. This woman’s submissiveness, and that of her husband, was totally incomprehensible to me.
I think about that woman’s story sometimes, especially when remembering my refusal to take the phone call after the hospital received my letter. I told myself that I’d said all I wanted to say, but was that really the truth? Or was my own spinal pliability the real reason?
Hmmmm. Maybe I’ll send “Patient Experience” a copy of a couple of my blogs from that time.